Services
Three services, each with a different scope and a flat fee.
Whether you need a single organised afternoon or a three-month archive project, every Pensara service is purely administrative — no regulated advice, no hidden charges, and a written deliverable at the end of every session.
Back to HomeOur methodology
How every service works
Every Pensara service begins with a brief written outline of scope, deliverables and fee. Nothing proceeds until both the client and the coordinator have read and agreed to that document. This is not a formality — it is the foundation of the work, and it means the session has a clear purpose before anyone opens a drawer.
The sorting method is the same across all three services: we work through documents one category at a time — identification, employer records, scheme correspondence, property papers, insurance schedules, bank records — and handle each category fully before moving to the next. Nothing is left in a "to deal with later" pile.
Where a question touches a regulated matter, the coordinator notes it in writing and adds a brief summary of the question to the session notes. The client can take that note to the appropriate professional — a financial adviser, a lawyer, an EPF officer — and get a precise answer rather than a general conversation.
Step 1: Scope agreement
Written engagement terms reviewed and agreed before any session begins.
Step 2: Sort and label
Documents sorted by category, named consistently and placed in the agreed folder structure.
Step 3: Written inventory
Everything present is listed; anything appearing to be absent is noted for follow-up.
Step 4: Flag and refer
Questions outside our scope are written up as clear notes and pointed toward the right professional.
Service 01
Single session · 2.5 hours
Records Sorting Session
A single sit-down — in person at our Damansara Heights office or by video call — in which a coordinator helps you gather, sort and label the paperwork connected with your retirement years. Statements, membership letters, employer correspondence, identification copies and contact records are worked through together. We build the folder structure, name the files consistently, note what appears to be missing, and hand you a written inventory. We do not interpret entitlements, comment on regulated matters, or contact any institution on your behalf; where a question falls outside general information, we say so and suggest speaking with a qualified professional.
Included in this service
RM 490
Enquire About This ServiceService 02
4 sessions · 90 min each · 4–6 weeks
Documentation Readiness Programme
A four-session programme for people who want to prepare their retirement paperwork in an orderly way over several weeks. Session one builds a complete document map. Session two covers general public information about how Malaysian retirement schemes are structured, drawn from published sources and presented as education only. Session three is a workshop on writing and keeping clear personal records — correspondence logs, contact lists, dated notes. Session four assembles everything into a single physical and digital file that a family member could pick up and understand. Suitable for individuals or couples; no prior familiarity with the subject is assumed. This programme is educational and does not include advice on regulated matters.
Session outline
Session one
Complete document map — what you have, what category it belongs to, what appears to be missing.
Session two
General information session on Malaysian retirement scheme structures, drawn from published public sources. Educational, not advice.
Session three
Personal records workshop — correspondence log, contact list, dated notes for future reference.
Session four
Final assembly into a single physical and digital file, ready to hand to a family member.
Also included
Workbook · Document map template · Correspondence log template · Written summary after each sessionRM 1,690
Enquire About This Service
Service 03
Up to 12 sessions · 3 months · one household
Family Archive Build & Administrative Coordination
An extended engagement for households with decades of accumulated paperwork across several people, employers and years. A coordinator works with you over roughly three months to inventory every box and drawer, scan and index what should be kept digitally, build a naming convention the whole family can follow, prepare a written handover document explaining where everything sits and why, and set a simple annual review rhythm so the archive stays current. Non-regulated administrative work only: sorting, scanning, indexing, labelling, and writing the map. Any question touching entitlements, regulated processes or professional judgement is flagged in the report and referred onward.
Included in this service
RM 4,350
Enquire About This ServiceChoosing the right service
Which service fits your situation?
Use the table below as a starting point. If you are still unsure, a brief enquiry is always welcome.
| Feature / Situation | Records Sorting | Readiness Programme | Family Archive |
|---|---|---|---|
| One-time session, see results same day | |||
| Learn general information about Malaysian retirement schemes | |||
| Suitable for a couple attending together | |||
| Covers decades of accumulated paperwork across multiple people | |||
| Digital scanning and indexing included | |||
| Written handover document for family | |||
| Flat fee (Malaysian Ringgit) | RM 490 | RM 1,690 | RM 4,350 |
All fees are inclusive. No add-ons are charged at the end of a session.
Standards & protocols
Consistent across all three services
Written scope before work begins
Every engagement begins with a written scope document agreed by both parties.
PDPA 2010 compliance
All personal data handled in line with Malaysia's Personal Data Protection Act 2010.
Peer review of deliverables
All written documents are reviewed by a second coordinator before being sent to the client.
No documents retained
Original documents are returned at the end of every session. No copies held by Pensara.
Scope discipline
Questions outside administrative scope are flagged, written up, and referred — never answered out of scope.
Scheduling flexibility
In-person and video call sessions available. Saturday mornings available at the Damansara Heights office.
Pricing
Flat fees, nothing hidden
Records Sorting Session
RM 490
Per session / one household
- 2.5 hours, in person or by video
- Printed inventory sheet
- Folder plan and naming guide
- Document glossary
- One follow-up email
Documentation Readiness Programme
RM 1,690
4 sessions over 4–6 weeks
- 4 × 90-min sessions
- Workbook and document map template
- Correspondence log template
- Written summary each session
- Suitable for individuals or couples
Family Archive Build
RM 4,350
Up to 12 sessions over 3 months
- Full inventory and digital archive
- Physical folder set
- Family handover document
- 60-min family walkthrough
- Annual review rhythm guide
All fees are quoted in Malaysian Ringgit and are inclusive of all deliverables listed above. No additional charges.
Not sure where to start?
Send us a brief message and we will help you find the right fit.
A coordinator will respond within two business days with a plain-language explanation of which service would suit your situation, and why. No commitment needed at that stage.
Send an Enquiry Slip